Attempting to generate an authentication token for an SCH Provisioning Agent fails - UI unresponsive.

  • 27 January 2022
  • 0 replies
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Userlevel 3

Issue:

Navigating to Control Hub > Administration > Provisioning Agents > Clicking the "Generate Auth Token" button generates no action, and the button is unresponsive.

Checking in the browser's developer console, an error similar to the following can be seen:

vendors~main.5243e80694b817365440.chunk.js:1 ERROR TypeError: Cannot read property 'id' of undefined
   at n.l.showGenerateAuthTokenModal (25.b98d83384ba3226385c4.chunk.js:1)
   at Object.handleEvent (25.b98d83384ba3226385c4.chunk.js:1)

 

Solution:

Verify that the user attempting to generate the authentication token is a valid Org admin. 
The default 'sysdamin' account that is created by default in SCH cannot be used to create SCH Agent authentication tokens.


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