SDC Tarball intallation - activation key can't received

Hi there!

We are one of the user of streamset datacollector product and also we have data collector tarball (tar.gz) backup.

In previously we can able to install new cloud servers to using that tarball, but now we can’t.

during the SDC installtion with existing tarball in RHEL OS, Installation are successfully completed and also SDC UI is loading with default port of [hostname:18630] but the registration was not completed,

While the registration we have entered all the details and final stage asking activation key for registration we have entered the email but we are not receiving the registration key.

we have checked your product license till you are providing open licenses

Could you please give me the solution of my problem ASAP?

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