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When Websocket Tunneling is enabled, you won’t be able to download support bundle through dataops platform UI. We are shown below message when we try to access it from Engine > Support Bundle page.

The support bundle allows you to generate an archive file with the information required to troubleshoot various issues with the engine. To download a support bundle, you must set up direct engine access and turn off Websocket Tunneling in your Browser Settings.

Follow below steps to download support bundle:

  1. Generate an API Credential from DataOps

DataOps Platform -> Manage -> API Credentials -> Add New API Credential -> (Note Credential ID and Token)

  1. Run the following commands on the engine(SDC or Transformer) (replace CRED_ID and CRED_TOKEN values) where the relevant pipeline has been run.
export CRED_ID=<xxxxxxxx>
export CRED_TOKEN=<xxxxxxxx>
curl -X GET '<URL-of-the-engine>/rest/v1/system/bundle/generate?generators=SdcInfoContentGenerator,PipelineContentGenerator,BlobStoreContentGenerator,LogContentGenerator' -H "Content-Type:application/json" -H "X-Requested-By:curl" -H "X-SS-REST-CALL:true" -H "X-SS-App-Component-Id: $CRED_ID" -H "X-SS-App-Auth-Token: $CRED_TOKEN" --insecure -o Support_Bundle.zip

It will generate Support_Bundle.zip which is needed for troubleshooting.

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