The Data Collector does not start with 'sudo service sdc restart'.

Issue:

The Data Collector does not start with 'sudo service sdc start' or 'sudo service sdc restart' command.

Solution:

With a command similar to 'ps -ef | grep datacollector', you can doublecheck whether the process is already running.

If the process is not running, at first, you could check what operating system the machine uses. For the RPM installations or tarball installation of the SDC which runs as a service, the command for starting differs based on the operating system.

To start Data Collector as a service, use the required command for your operating system:

• For CentOS 6 or Red Hat Enterprise Linux 6 (operating systems that use the SysV init system), use:

  service sdc start

   

• For CentOS 7 or Red Hat Enterprise Linux 7 (operating systems that use the systemd init system), use:

  systemctl start sdc

  For more information, you can also check our documentation here. 

If this doesn't help and the process still does not run, please file a ticket for our Support Team and include the sdc.log file.